Refund policy
Because most items are custom or personalized, all sales are final unless the product arrives damaged or defective.
All DTF and UV DTF sales are final.
Because DTF and UV DTF are custom-printed and made to order, we do not accept returns, exchanges or refunds for any reason, including:
- Wrong size selected
- Color variations
- User pressing/application errors
- Change of mind
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and order details. We’ll offer a replacement where appropriate.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jcomcreations@gmail.com. Please note that return address will will be provided once return approved.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jcomcreations@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you receive the wrong item or your order arrives damaged, you must:
- Email us within 48 hours of delivery.
- Include clear photos of the issue and packaging.
If approved, we will replace the item.
No refund will be issued for DTF and UV DTF.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your approved return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jcomcreations@gmail.com.